Pando Media Booster Support & FAQ

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What is Pando Media Booster?

Pando Media Booster is a small application (PMB.exe) that accelerates the streaming and downloading of high quality media such as High-Definition videos and large games. It uses Pando Networks' secured managed peer-assisted technology. Go to the top.

Why do I need it?

Pando Media Booster (PMB.exe) enables you with a faster, richer experience; by downloading media from multiple sources simultaneously. Enjoy high quality media such as full-screen high definition video and large downloads such as gaming software delivered to you at blazing-fast speed. Pando Media Booster will only be used to deliver content requested by you. Go to the top.

Will you use my computer to transfer other people's stuff?

Absolutely not. Pando Media Booster will only transfer fragments of files that you had previously streamed or requested to download. It will do so sparingly to ensure minimal use of your PC resources. Go to the top.

Does it use my personal information on this computer?

No. Pando Media Booster cannot and would not access, record, or transfer any personal or personally identifiable information. Go to the top.

Can Pando Media Booster give others access to my computer or online activities?

Never! Pando Media booster is safe and secure. It provides no direct communications between its users. Additionally, Pando needs to verify each file and authenticate its publisher before it can connect. Given that it has no access to your personal files or knowledge of your personal identity, it can neither verify your files nor authenticate you as a publisher, thus it cannot connect to allow access to your files or online activities. Go to the top.

How, why, and when was Pando Media Booster installed on my computer in the first place?

Pando Media Booster was installed on your system when you chose to download, install or stream a large media file from one of the many publishers who use Pando to enhance your speed and experience. Go to the top.

Is this Spyware, Malware, Adware, Virus or SPAM? Can this be used to deliver such harmful files to my computer?

Absolutely not! Pando Media Booster is a safe program, independently verified and signed by VeriSign Digital Code signing Features and Benefits on the VeriSign web site. All files and processes are publicly disclosed and clearly displayed to any user. It can always be shut down or fully removed.

Pando Media Booster will never carry viruses, spam, or spyware and will not be used to track personal information, files or browsing habits. Additionally the identity of your computer is not known to other network users so they cannot attempt to transfer files to you - similarly, you cannot ask them for a file. Furthermore, Pando's servers must verify each file and authenticate each publisher before a transfer can initiate. Verified Pando publishers are typically commercial entities such as TV Networks, Software publishers and Gaming companies. Go to the top.

I love fast delivery of big files! Can I download and install Pando Media Booster and use it to share files with others?

Pando Media Booster is only activated to deliver Pando-enabled downloads from a commercial sources such as TV Networks, Software publishers and Gaming companies. It cannot be downloaded and installed independently, however if you would like to use Pando's technology to send and receive your own large files in high speed with friends, family and colleagues, we suggest you join the over 20 million users who already installed Pando's free award-winning application at http://www.pando.com Go to the web site of Pando's award-winning free program Go to the top.

I am a publisher of videos/software/games. How can I use Pando to deliver these large files or streams to my users?

You can read more about Media Booster and the Game Downloader under the Products section of the Pando Networks Web Site. For additional details and pricing contact our sales department. Go to the top.

How does Pando Media Booster affect my computer resources and internet speed?

Pando Media Booster is designed to consume very minimal system resources and bandwidth. It automatically adjusts it's use of bandwidth to avoid interfering with high bandwidth activity such as game play. Go to the top.

How do I control Pando Media Booster's options?

In Windows XP, go to Control Panel and choose the Pando Media Booster icon to open the Options dialog box.

In Windows 7 or Vista, go to Control Panel, then select “Network and Internet Connections” to find the icon.

If you cannot find the Pando Media Booster icon in this location, you may be using an outdated version of PMB. You can upgrade to the newest version at this link.

NOTE: If you are a Windows® Vista 64-bit user, you may need to first go to 'Additional Options' (example See what the 'Additional Options' window looks like) and choose 'View 32-bit Control Panel Items' (example See what the 'View 32-bit Control Panel Items' window looks like) to see the Pando Media Booster icon.

    In the control panel you can:
  • Check/Uncheck the option to start Pando Media Booster with your computer
  • Manage cache: Set cache size, view the amount of cache used or clear cache
  • Shut down Pando Media Booster (Will remain off until you turn it on or restart the computer)
  • Set Advanced Connection Settings (Not recommended unless you were instructed to make changes by Pando's support, or you are a network administrator trying to set up a proxy connection)
Go to the top.

How do I remove Pando Media Booster from my computer?

In Windows XP
Start -> Control Panel -> Add or Remove Programs. Find Pando Media Booster and click on it. Now click the 'Remove' button. Some files may remain on your computer until the next time you restart it.

In Windows Vista
Start -> Control Panel -> Programs and Features. Find Pando Media Booster and click 'Uninstall' button on the top of the list. Some files may remain on your computer until the next time you restart it. Go to the top.